Refund Policy

30-Day Returns

If you are not happy with your order, you can return it within 30 days of delivery for a full refund. To be eligible, the item must meet all of the following:

• Unused and in the same condition you received it
• In its original packaging, with all accessories, cables and the controller included
• Not damaged through misuse, accident, or unauthorised repair

Always contact us at orders@trendzahub.com before sending anything back. We will confirm the return address and give you instructions. Returns sent without contacting us first can be delayed or refused.

Faulty or Damaged Items

If your order arrives damaged, faulty, or is not what you ordered, email us a photo and your order number within 30 days of delivery. We will arrange a replacement or a full refund, and we cover the return shipping. You will never pay to send back an item that arrived in poor condition.

Who Pays Return Shipping

• Faulty, damaged, or incorrect item: we cover the return postage
• Change of mind: you cover the return postage, and we refund the full price of the product

We recommend using a tracked service for change-of-mind returns, as we cannot refund an item that does not reach us.

Refund Processing

Once your return arrives and has been inspected, we will email you to confirm the outcome. Approved refunds are issued to your original payment method within 5-7 business days. Your bank or card issuer may take a few extra days to show the money in your account.

Cancelling an Order

Orders are prepared for dispatch within 1-2 business days. If you need to cancel or change an order, email us as soon as possible and we will do our best to catch it before it ships. Once an order has shipped, it falls under the 30-day return process above.

Exchanges

If you ordered the wrong kit, or your unit is faulty and you would like the same item again, contact us and we will arrange an exchange. In every other case, the fastest option is to return the original item for a refund and place a new order.

Late or Missing Refunds

If you have not received your refund 7 business days after we confirmed it, check your bank account first, then contact your card issuer, as processing times vary between banks. If it still has not appeared, email us at orders@trendzahub.com and we will chase it for you.